Shipping policy

Order Processing Time

All orders are processed within 2–4 business days after the order is placed.

Since our products are handcrafted, slight variations and preparation time are part of the process and ensure the uniqueness of each piece.

Custom or personalized orders may require additional processing time.

Once dispatched, delivery usually takes:

• 3–7 business days for most locations across India
• 5–10 business days for remote areas

Delivery timelines may vary depending on your location and courier operations.

Shipping charges are calculated at checkout based on your location and order weight.

From time to time, we may offer free shipping on selected orders or promotions.

Once your order is shipped, you will receive a tracking link via email or SMS so you can follow your package’s journey.

While we aim to deliver within the estimated timeframe, delays may occur due to:

• Courier service disruptions
• Weather conditions
• Public holidays
• High order volumes during festive seasons

We appreciate your patience in such cases.

Please ensure that the shipping address and contact details are correct while placing the order.

Paper & Pencil will not be responsible for delays or delivery issues caused by incorrect information.

If your package arrives visibly damaged, please record an unboxing video and contact us within 24 hours of delivery so we can assist you.

For any shipping-related queries, feel free to reach out to us:

📧 Email: sauvik@paperpencilstudio.com
📞 Phone / WhatsApp: +91 8910114225

We are always happy to assist you.